Open Monday, Tuesday and Wednesday 9:30am to 4pm For pickup and drop off.
Dropping off or delivering during Business Hours
You can drop off or deliver equipment anytime during business
hours without an appointment. When your equipment arrives in the shop
it’s placed into queue to receive both a diagnostic report and estimate
of costs to service.
The queue takes 1-4 business days to establish what service
you require. Once your diagnostic / estimate is ready, you’ll receive a
phone call or email with your updated information. We don’t proceed with
any service until we have your approval to proceed.
When equipment is first dropped off or delivered to the shop,
there is a diagnostic/estimate fee charged. This fee is credited toward
your service, should you choose to have it done and is a non-refundable
fee if the estimate is declined or if the equipment is not serviceable
for any reason
Diagnostic/Estimate Fee Structure
Most services are charged a $35 estimate fee plus taxes
If there are power issues, liquid damage or impact damage,
the estimate fee is $60 plus taxes
Equipment with impact, power and/or
liquid damage, still partially functioning, may need disassembly to
fully diagnose the issue. We cannot guarantee the camera
will be reassembled to its partially functioning condition once
reassembled. Often, impacted and liquid damaged equipment has
damaged circuitry that maintains its connection while the housings are
intact. Once the housing are
removed, this connection is severed and often
cannot reconnect without full replacement of the damaged parts
involved. If parts are
not replaced, the camera is physically not able to go back to its
partially functioning state.
disassembled equipment is deemed to be beyond repair, it may not be
We do not diagnose or estimate on line or over the phone
Our "in house" warranty coverage is 6-months from the date of
completion for the same issue.Out of shop warranties are subject to the
service providers individual coverage terms and conditions.